PRIVACY & TERMS

TERMS AND CONDITIONS

1-Accessing, navigating, examining, or otherwise using this website, constitutes your acceptance of our terms and conditions. These are the terms and conditions of Mother’s Pride Moving & Packing LLC, set forth as an agreement between the Carrier (Mother’s Pride Moving & Packing LLC ) and the Client/shipper (You).

All moves are based on an estimated time and price. The total charges and time could be greater or less than the original estimate. You will be fully responsible for the entire amount of the bill.

2- Payment
A) Payment is due immediately upon arrival to your delivery destination. We do not provide payment plans! By signing our contract, you are confirming that you have the finances necessary to cover the cost of your move. Unfortunately, a small percentage of customers hire us without the means to pay or intention to pay for services rendered. For those who do not intend to pay, please be aware that in Florida this will be prosecuted under the theft of services law and will subject the offender to criminal, as well as civil penalties that we will pursue.

B) Types of payments accepted:  VISA, Mastercard, American Express, Cash, Cashier’s Checks, and  Money Orders. Credit cards must be present at the time of payment and must match the name on file. (Person who signed the contract)  If the person paying is a third party, we require a credit card authorization form to be signed!
C) Credit card convenience fee-We charge a 5% credit card convenience fee for ALL credit card transactions. Your deposit will be subtracted from your final bill.

D) You agree that any charge backs or cancellations of payment after your move is complete will result in a fee of up to 3 times your total bill. We will seek litigation for this amount as well as any legal fees.  
E) Billing errors: If a billing error is found when accounting audits the file (post move), customer agrees to remit remaining balance owed. This can happen after VERY long moves and even after short moves…we are all human and mistakes can and do happen every now and then. A billing error does not absolve a customer of his/her responsibility to pay the difference!
F) Public Holiday Rates: Public Holidays, Memorial Day, Easter, Xmas etc will have an additional hourly charge tacked onto the base rate as follows.
2 Men = ($40/HR to the base rate)

3 Men =( $60/HR to the base rate)

4 Men =( $80/HR to the base rate)

G) Material Fees: Your final total will include a 7% material fee. (basic materials)

3-Cancellations-You MUST notify us by email 96 hours (4 Days) before the date of your move in order to have 100% of your reservation fee refunded to you! After the 96-hour (4Days) period before your move, 100% of the reservation fee is non-refundable. We work in good faith to provide service to our customers and do understand that circumstances do change. We do not charge date change fees. Should your intended move date change, please do let us know ASAP, so that we can try to accommodate you & so that we can fill the void in our schedule and mitigate the potential losses this can cause.
4-Distances-over 40 Miles (this is from our 32801 zip code to the destination and back) may incur an additional charge.
5-We do not transport chemicals of any kind including, but not limited to propane, fertilizer, paint, paint thinners, alcohol and gasoline. Anything flammable we cannot transport! In short, if it can blow up or is chemically corrosive—we cannot carry it on the trucks! Customer warrants that all propane tanks and dangerous chemicals will not be given to movers to move whether boxed or unboxed. Customer also agrees that if an item is found to be flammable, that it will be left at origin and will be the responsibility of the client to transport to destination. Gasoline in lawnmowers or any other equipment can also not be put on trucks unless the equipment has been drained completely.
6-Wall damage: Shipper understands that over-sized furniture does not easily fit through small hallways, stairwells, doorways and access ways, especially furniture that was not designed for apartments. Carrier will advise customers of possible damage before trying to lift or move over-sized items in or out of premises. Customer is responsible for any damages that may occur upon insisting on moving oversized furniture.
7-Moving valuation: Mother’s Pride Moving & Packing LLC does not offer full value protection for damaged items. Mother’s Pride Moving & Packing LLC assumes responsibility for no more than $.60 cents per pound per item. You may obtain more protection for your items through third party insurance. Claims must be filed within 48 hours of completion of move. Claims will only be honored if the bill has been paid in full.

8-DO NOT Repair, discard of or replace any items damaged during the move. In order for any item to be discarded or repaired or replaced by the client, the client must either:
Have the written consent from Mother’s Pride Moving & Packing LLC to do so
OR have received payment for the item from Mother’s Pride Moving & Packing LLC.

9- Mounted Items: Mother’s Pride Moving & Packing LLC will not remove any items hard screwed or mounted on walls. (TV’s, picture, speakers etc)
10-Appliances and other electronic devices: Mother’s Pride Moving & Packing LLC will not be held liable for any internal components of appliances or electronic devices. When moving appliances & electronics it can be necessary to tilt or turn these in a position that is other than upright. Therefore, Mother’s Pride Moving & Packing LLC  does not warranty the internal components of any appliance or electronic device

11-Weather and Traffic issues and other delays: Mother’s Pride Moving & Packing LLC is not responsible for weather, traffic, construction, elevator issues and other similar delays that are beyond our control.
12-Inspection of truck at conclusion of move: Clients have the right and responsibility, to conduct a thorough inspection of the box and cab of our truck, to ensure none of their items have been inadvertently left on the truck -before it pulls off!

13-Pressed wood/particle board items, (i.e Ikea Style “Wood” Furniture) are engineered wood products manufactured from wood chips, sawmill shavings, or even sawdust, and a synthetic resin or another suitable binder, which is pressed and extruded. These items will not be covered for any damages.
These items tend to come apart or break when moved due to them being so fragile, the slightest movement could destroy the piece due to the fact that it is made of wood chips and not proper wood. It will be the customer’s responsibility to disassemble and reassemble these items due to this inherent risk. Mother’s Pride Moving & Packing LLC  will NOT disassemble any pressed wood or particle board item for a client because damage MORE OFTEN THAN NOT DOES OCCUR, and they do not reassemble properly. The wood material has drilled holes with “nails” or screws that tend to chip or crack even with the utmost care. In short, it is not real wood and was not designed to last or to be handed down to your children let alone grandchildren because it is not proper wood.

14-Transportation of breakables without proper or recommended containers: Unpacked items of a fragile or breakable nature including, but not limited to, the following: mattresses, glass of any kind, lamps, lampshades, pictures, mirrors, marble, granite, stone, pottery, LCD or plasma TV’s and artwork of any kind MUST be packed in a proper box. Damage claims for such, will not be honored, unless items are packed or crated in the recommended container by the Carrier. Shipper accepts responsibility for any item that is placed onto our trucks without the proper packaging. Mother’s Pride Moving & Packing LLC will always recommend proper containers for such items.

15-Loading & Unloading Service: Mother’s Pride Moving & Packing LLC is not responsible for any damage that occurs during transport of loaded PODs or personal moving trucks/trailers due to the fact that items tend to shift during transport. Also, Mother’s Pride Moving & Packing LLC will not be responsible for damage to property unloaded from PODs, personal moving trucks/trailers, or storage units that we did not load.
16- Disconnection or reconnection of washer, dryer, or any appliance. Water or plumbing damage may result to owner’s premises or adjacent premises if appliances are not properly connected. Our movers are not plumbers, nor do they have certification to properly handle appliances. Mother’s Pride Moving & Packing LLC WILL NOT connect or disconnect washers, dryers or any appliances, under any circumstance! The carrier shall not be liable for any fire, water, electrical or other related damage resulting from the disconnection or reconnection of any appliances. Shipper agrees to accept liability for any damage arising out of the disconnection or reconnection of appliances including but not limited to washers, dryers, refrigerators, icemakers or coffee makers.

17- Moving Appliances: Mother’s Pride holds no responsibility for damage to appliances. (washers, dryers, refrigerators, etc) These items are not made from sturdy materials/metal and can be easily damaged during transport.
18- Shipper’s property warranty: Shipper warrants all driveways, walkways, bricks, steps, pavers, tiles, decks and floors are of sufficient strength and structure to permit safe moving. Shipper agrees to empty out all unfinished attic areas, themselves. Our movers are NOT permitted in unfinished attics and will not be held responsible for any items left behind in these areas. Shipper has not tendered any hazardous materials or chemicals to Carrier.

19- Third party services: Certain items must be professionally serviced/boxed or crated prior to being moved. This includes, but is not limited to; washers, dryers, icemakers, pool tables, marble and granite top items, large sculptures, grandfather clocks, copiers, computers or any other machinery with internal moving parts. Shipper understands that should they decide not to invest the money in having items properly serviced that it will be up to Mother’s Pride Moving & Packing LLC whether they can move these items or not (grandfather clocks, pool tables, computers, etc.). Furthermore, if the shipper insists on transporting these items against Mother’s Pride Moving & Packing LLC  recommendations for proper and safe transportation, it is understood that Mother’s Pride Moving & Packing LLC  will in no way, be held liable for any damage that occurs to these items.
20- PBO containers: Shipper acknowledges that Carrier is not responsible for damage to the contents of any container “packed by owner” (PBO) and not packed by the Carrier for this specific move unless external damage or other evidence of mishandling is noted at the time of delivery.
21- Unforeseen contingencies: Carrier is not responsible for any unforeseen contingencies including, but not limited to, traffic and weather. Mother’s Pride Moving & Packing LLC will still be on the clock.
22- Valuables: Mother’s Pride Moving & Packing LLC does not transport items of  “extraordinary” value, including but not limited to, the following: firearms, coins, currency, jewelry, stocks, bonds, precious metals, prescription drugs, legal documents, items with personal value, or any illegal items. Carrier recommends these items be transported by Shipper. Carrier will take no responsibility whatsoever for these items, damaged or missing.
23- Reserving elevators, certificates of insurance etc. It is the customer’s responsibility to reserve elevators, loading docks or any other items that building management may require such as certificate(s) of insurance to move into the building. It is clients (i.e you) responsibility to request these items from Mother’s Pride Moving & Packing LLC in a timely fashion. Any delays due to omissions by building management or client will not be Mother’s Pride Moving & Packing LLC’s responsibility.
24- Customers assisting movers! Customers often get extra “helpers” or they themselves try to help move furniture! When the customer insists on “helping” any damages will not be honored because it creates a situation where the customer or their helpers may damage property, and/or furniture. Also, our worker’s comp ONLY covers Mother’s Pride Moving & Packing LLC employees!

25- Repairs: If any article is lost, destroyed or damaged while in Mother’s Pride Moving & Packing LLC custody, we will, at our discretion, offer to do the following:
(1) Repair the item
(2)Replace with a similar item or
(3)Make a cash settlement for the cost of the repair or the current market replacement value
Repairs by a customer that are not authorized by Mother’s Pride Moving & Packing LLC will not be honored. Mother’s Pride Moving & Packing LLC reserves the right to use our own in-house contractors for repairs.

26- Mandatory Minimum: Each local move will require a 3 hour minimum that consists of 2 hours labor and 1 hour travel time. Jobs over 3 hours will be charged the estimated hourly rate plus 1 hour travel time.